Your Gorgias® Certified Customer Support Partner
Triple Your Support Agent Output
with Gorgias AI & Automations.
Clear 180+ tickets a day per agent with a hyper-efficient, automated Gorgias engine.
Brands like yours work with us.
Rapid Results, Real Impact.
Boost Sales & Conversions
Transform support from a cost center to a profit driver. We help you leverage Gorgias to capture more sales, recover abandoned carts, and increase average order value.
Skyrocket Customer Happiness & Loyalty
Deliver lightning-fast, personalized, and consistent support that wows your customers and keeps them coming back. Happy customers are repeat customers!
Slash Support Time & Operational Costs
Automate up to 70% (or more!) of repetitive customer support inquiries, freeing up your eCommerce team to handle complex issues and focus on growth.
Gain Clarity & Control Over Support
Get a crystal-clear view of your customer interactions and support performance, all within a perfectly configured Gorgias customer service setup.
Don't Just Use Gorgias. Master It.
Most stores only use 40% of Gorgias’ true power. You’re likely sitting on powerful, unused features that could be saving you hours and delighting your customers.
Artikuno is offering a complimentary audit to provide you with a clear roadmap to a world-class support setup.
*** Limited Time Offer ***
Individual Services for a Smarter Support System
Artificial Intelligence (AI) Across Systems
Gorgias AI & Automation Engine Setup
We deploy and train Gorgias’s native AI to handle intent detection, sentiment analysis, and auto-tagging, creating the core intelligence for your entire support operation.
Full-Stack E-commerce Integration
Seamlessly connect your entire tech stack (Shopify, Klaviyo, LoyaltyLion, AfterShip, etc.) to Gorgias, creating a “single pane of glass” where agents have 100% of customer data instantly available.
Automations and Productivity
Intelligent Rule & Workflow Optimization
A deep dive into your existing rules to eliminate redundancies, build sophisticated routing logic, and create a streamlined workflow that automatically prioritizes and assigns over 90% of your tickets.
Macro & Agent Productivity Suite Implementation
We build a comprehensive library of dynamic, one-click macros that pull in live order data, turning complex, multi-step resolutions into instantaneous actions for your team.
Help Center and Reporting
Proactive Self-Service Portal & Help Center Design
Design and implement an intelligent, user-friendly help center and chat-based FAQ that deflects up to 40% of common inquiries before they ever become a ticket.
Performance Analytics & BI Dashboard Setup
Configure custom reports and a live Business Intelligence dashboard that transforms your support data into actionable insights on product defects, customer friction, and emerging trends.
Sales Enablement
Support-Driven Revenue (SDR) Funnel Creation
Develop and install specific macros, chat campaigns, and agent workflows designed to identify and convert upsell/cross-sell opportunities, turning your support channel into a measurable revenue stream.
Pre-Sale & Cart Abandonment Chat Automation
Implement targeted, proactive chat campaigns that engage hesitant buyers on product and checkout pages, answering their questions in real-time to reduce cart abandonment and boost conversion rates.
Agent Staffing & Training
Agent Recruitment
Source, vet, and place elite support professionals pre-trained in consultative selling and support-driven revenue workflows, allowing you to build a team that is hardwired to convert service interactions into profitable outcomes.
Support Agent Training
Upskill your current support team through targeted coaching on identifying buying signals and using revenue-focused macros, transforming your agents into a proactive force that consistently increases customer lifetime value.
Service Types Tailored To Your Business
Strategic Consulting & Audit
This is the perfect starting point for store owners who want an expert diagnosis of their current support operations before committing to a full project.
Full Initial Setup / Overhaul
For businesses that are new to Gorgias or know their current setup requires a complete rebuild from the ground up to support future growth.
Targeted Optimization Project
For stores with an existing Gorgias setup that want to focus on improving a specific, high-impact area like revenue generation or customer satisfaction.
Ongoing Managed Service
For business owners who want a dedicated expert partner to continuously manage, optimize, and scale their customer support system.
Agent Recruitment & Training
For business owners who want a dedicated expert partner to continuously manage, optimize, and scale their customer support system.
The Impact of a Smarter Support System
“Artikuno has made it super easy for me to focus on things that move the needle in my business. I think they’re a great investment, I would definitely recommend them.”
– Aditya Bandodker, Founder @ The Love Blanket
• Challenge: Support couldn’t keep up with scale, leading to slow responses and missed conversations.
• Solution: Unified all channels, deployed an AI bot, and provided Customer Support specialists for management.
... and more.
“The most valuable thing that Artikuno gave me is a shift in perspective, where I challenge every single process in my business. Previously I took many processes for granted, assuming they just had to get done manually by my employees or myself. Now take every process under the loop, and make sure I automate it before it drains my time. You wouldn’t believe me if I told you how much time I’ve saved.”
– Federico C, CoffeeTime
“In my experience marketing agencies are usually BS, as the cause & effect of their work is hard to attribute. However cold & hard execution of automating my Shopify store is a clear value-add, where I can exacty quantify the time and money that I have now saved. Really recommend this to anyone who is looking for an agency that delivers exactly on its promise”
– Ellias Smithenson, Nackad
Our Path Forward
We believe in a transparent, results-driven process that moves at your pace. Here’s a clear roadmap of what you can expect when you partner with us to transform your customer support.
Step 1: The Discovery Call
It all starts with a complimentary, no-obligation strategy call. We’ll listen to your goals, understand your current support challenges, and identify the biggest opportunities for growth. This is about finding the perfect solution that fits your specific business needs.
Step 2: The Deep-Dive Audit
Once we have a clear direction, our experts conduct a comprehensive audit of your entire Gorgias setup. We analyze your rules, macros, integrations, and agent workflows to pinpoint every friction point and opportunity for dramatic efficiency gains.
Step 3: The Optimization Engine
This is where the transformation happens. We get to work implementing the strategic roadmap, overhauling your system to build a hyper-efficient, automated engine. Your team will be empowered with the tools they need to triple their output.
Step 4: Measure, Report & Scale
We believe in total transparency. You’ll receive clear, concise reports that connect our work directly to your bottom line—showing tangible improvements in resolution time, CSAT, and support-driven revenue. We’ll continuously monitor performance, ensuring your support operations are always ready for your next level of growth.